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Privacy Policy

How we protect and use your information

Who we are

At Pantry Essentials Ltd we do all we can to respect your right to privacy and the protection of your personal information. This is a summary of what we do with your information in order to run our business and provide our customers with products and services.

We’ll let you know if we update it in the future. If you need a paper copy please contact 020 3858 7844

The information we use and where we get it from

We collect and process various types of personal information, including basic information such as name and contact details.

Most of your information will have been provided by you, or created through your use of our products and services.

In order to protect us or you, or to provide you with our services, we may also process certain special categories of information.

Pantry Essentials Ltd only use the information that we collect about the customer lawfully. This information may also be used as a basis for sending the customer information we think will interest the customer. Should you wish not to be included in this please do not tick the opt in box at the point of ordering, but obviously we need the information on file to service you as a customer.

If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know as we want to maintain up to date records.

In order for us to process the order we will ask for personally identifiable information relating to you including name, address, phone number, e-mail address and credit / debit card details. Note we do not store any financial details we may ask for when ordering on the website.

Should you have any queries or wish to order by telephone or in writing, please contact the address below

Pantry Essentials Ltd, Latchfords, Walpole Avenue, Chipstead, Coulsdon, Surrey, CR5 3PQ.

Email: info@pantryessentials.co.uk

Company Registration No. 10148520

Your rights

You have a number of legal rights to control what we do with your information. For example, you can ask us to tell you what information we have about you and get a copy of it; correct or update information that is wrong; stop using your information in certain circumstances; stop sending you marketing material. Please note that in some cases, asking us to do this may mean that we are no longer able to provide you with products or services.

For more information on how and when you can ask us to do this, or if you would like to complain to our Data Protection Officer, please contact us at 020 3858 7844. We hope that we can resolve any complaints, but if we don’t you can contact the Information Commissioner’s Office (ICO).

How we use your information

We use your information mainly to provide you with products and services, to understand our customers’ needs and improve the products and services we offer, and for the day-to-day running of our business. We also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees.

Sharing your information outside Pantry Essentials

We keep your information confidential and will only share your information outside of Pantry Essentials for the purposes mentioned in our privacy notice.

Transferring information overseas

Most of the information we hold on you will be used and stored in the UK. However, we may transfer your information overseas as some of our operations and third party providers are not based in the UK. We will make sure that any transfer to another country is legal and that your information is always kept safe.

Marketing

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time by contacting us 020 3858 7844.

Pantry Essentials Ltd will not share your information with third parties for their own marketing purposes without your permission.

How long we keep your information

We don’t keep your information for longer than we need to, which is usually up to six years after your relationship with us ends.

We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.


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