Returns & Refunds

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Returns & Refunds

Pantry Essentials are committed to supplying high-quality produce that we’re sure you will enjoy. Claims for breakages or other damage must be made in writing with photographic evidence to support the claim within 3 days of delivery. Damage during carriage must be recorded on the carrier delivery note, otherwise claims are invalidated.  Goods returned for exchange must be in the condition you received them to allow us to assess any damage.  This applies for 14 days from the date of purchase and is in addition to your statutory rights.

Please enclose the Invoice slip included with the order as well as giving full details of the reason for the return.  Please retain all proof of postage. 


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